Leveraging experience across lines of business in Human Capital Services
We built on the initial KM efforts of this professional services firm to renew their KM strategy and developed an implementation plan to enable a shift from their domestic market to a global focus and support their new growth strategy. The plan included practical KM methods to accelerate their marketing efforts by tapping customer knowledge, and leveraging new social media to attract and retain new hire consultants.
The bottom line: leveraging the organizations collective experience across Lines of Service is now recognized as a key business lever to meet their growth aspirations.